Case Studies

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How Carvana Disrupted Car Dealerships With a Vending Machine and Better UX

Carvana did not invent a new product. It fixed an experience everyone hated. The vending machine towers, the...

How Stanley Went From Forgotten Thermos to $750M Cultural Phenomenon

Stanley made vacuum-sealed bottles for workers and outdoorsmen for over a century. Then it nearly died. Then a...

How Celsius Went From Near-Bankrupt Energy Drink to a $1B Brand by Betting on Fitness Culture

Celsius was nearly dead in 2018. Then it pivoted into fitness culture, got into Costco and Target, and...

How Old Spice Went From Your Grandad’s Deodorant to the Internet’s Favorite Brand

In 2010, Old Spice was a punchline. By 2011, it was the most talked-about brand on the internet....

How Starbucks Engineered a Third Place and Built a $115B Empire

Starbucks didn't build a coffee empire by selling great coffee. They built it by selling a place to...

How Five Guys Refuses to Franchise Cheap and Why That’s the Point

Five Guys has no freezers and no heat lamps. Everything is fresh. Everything is made to order. And...

How Chipotle Rebuilt Trust After a Food Safety Crisis and Came Back Stronger

Chipotle's stock fell 50% after a series of food safety outbreaks in 2015-2016. Here's how they came back...

How Buc-ee’s Turned a Gas Station Into a Road Trip Destination

Buc-ee's isn't a gas station. It's a destination that happens to have gas pumps. Here's how a Texas...

How Sonic Turned a 1950s Drive-In Into a $1B Franchise Empire Without Changing the Vibe

Sonic looks like a nostalgia play. It is actually one of the most efficient beverage businesses in fast...

How Nubank Built Latin America’s Largest Bank Without a Single Branch

Nubank started in Brazil when banks were charging 400% APR and the average account opening took 45 days....

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